Exchange/Refund Policy

BW Designs is a small, woman-owned, home business where you will find unparalleled customer service, so unlike the larger corporations we all must deal with every day.  Your emails will be answered within hours and I am willing to provide references from my customers - I do not have any that were unsatisfied with my work or my customer service.  Just ask! Also see the testimonial's page.

In light of that, please keep in mind, refunds are difficult for me as I use the income from my jewelry creations to keep up with my expenses. I am willing to correct, adjust or fix anything that you have purchased. I will exchange or replace any item - including changing the sizing to fit your needs. I am NOT able to offer refunds at this time so if you are ordering to see if you like something with the idea of requesting a refund, please don't. As mentioned above, I will stand behind my products and I take great care to make sure my customers are happy with their purchases.

Bead Wizardry Designs offers FREE LIFETIME repair or replacement on any beaded jewelry item purchased from this website!

Custom requests are returnable with the following stipulations - payment is required before beginning a project and I send photos before completing an item for approval before shipping.  Of course there might always be an issue with sizing and that is provided free of charge of course. 

Thank you for handling this as I request!

Email : info@beadwizardrydesigns.com